Privacy Policy

Respecting your privacy

LendingBase Pty Ltd ABN 84 700 884 297 (LendingBase, we, us or our) collects and handles personal information, including credit information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we hold it, how we use it, who we share it with, and how you can access it, correct it or complain.

What personal information do we collect and hold?

The information we collect depends on how you deal with us. It may include identification information such as your name, address, contact details and date of birth; financial information relevant to credit assistance, such as income, expenses, assets, liabilities and employment details; and other information we are required or authorised to collect under law, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). When you use our website we also collect limited technical information such as IP address, browser type and usage data, which we use to secure and improve the service.

How do we collect your personal information?

Where practical we collect information directly from you: through forms on this website, by email, by phone or in the course of providing credit assistance. We may also collect information from third parties where it is reasonably necessary, including co-applicants and guarantors, employers, accountants and other professional advisers, lenders, valuers, identity verification services and public registers.

What if you do not want to provide information?

You can deal with us anonymously or under a pseudonym for general enquiries. If you withhold information we need, we may be unable to provide credit assistance, verify your identity, assess suitability or respond to your enquiry.

How do we take care of your personal information?

We hold information in electronic systems protected by access controls, and we limit access to staff who need it to do their work. Where third parties store data on our behalf, contractual protections apply. We keep information only as long as it is needed or as the law requires. Records connected to credit activities are generally retained for 7 years under legislation including the Corporations Act 2001 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). When information is no longer required, we destroy or de-identify it.

How we use your personal information

We collect, hold and use personal information to:

• provide credit assistance and source loans suited to your situation
• verify identity and assess applications
• administer and operate our services, including partner programs
• respond to enquiries and communications
• meet legal and regulatory obligations, and prevent fraud and other crime

We may send you information about products and services relevant to your dealings with us. You can opt out of marketing communications at any time. We do not sell personal information.

Who do we share your personal information with?

Depending on the service, we may disclose information to our licensee (Buyers Choice Licencing Pty Ltd), lenders and lessors, mortgage aggregators, valuers, insurers, identity verification and fraud prevention services, professional advisers, service providers who support our systems (including hosting and email delivery), and government or regulatory bodies such as ASIC and the ATO where required. Partner brands under which a program operates receive program-level information; access to borrower files is limited to people with an operational need.

Sharing outside Australia

Some service providers store data in overseas facilities, including in the United States. Where information is transferred overseas, we take reasonable steps to ensure it is protected consistently with Australian privacy law.

How do you access or correct your personal information?

You can request access to the personal information we hold about you by contacting us in writing. We will respond within a reasonable period and may charge a reasonable fee for access. If any information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, ask us to correct it and we will take reasonable steps to do so, and to notify third parties of corrections where required. If we refuse access or correction, we will explain why in writing and set out your complaint options.

How do you make a complaint?

If you have a concern about how we have handled your personal information, contact us at hello@lendingbase.com.au. We will acknowledge your complaint promptly and respond within the timeframes required by law. If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or at www.afca.org.au, or the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Government-related identifiers

We collect identifiers such as tax file numbers only where the law requires or authorises it, and we use and disclose them only as permitted by law.

Changes to this privacy policy

We update this policy from time to time and post the current version on this page. You can request a copy by email.

Contact us

LendingBase Pty Ltd
Email: hello@lendingbase.com.au
Address: 203, 4-14 Buckingham Street, Surry Hills NSW 2010, Australia